The first time Kristin Rhoads hired “another” commercial cleaning company, she ended up with more stress.
The small company didn’t communicate, and their management wasn’t involved with the actual work. Areas of the executive office were missed or “forgotten.” The job was rushed—and employees as well as clients noticed.
But everything changed when Rhoads’ employer hired CNS Cleaning Company.
“We immediately saw the building quality drastically improve,” said Kristin, who is an assistant to the CEO at real estate development company Pennrose in Philadelphia, Pennsylvania. “More than that, the communication aspect of customer service and having people come and check the work—it’s such a reassurance that you’re standing behind what you’re selling and that you expect it from the crews and not left on their own to self-manage. Its relieving to know that the standard is being set from the top down.”
Debbie Pino, office administrator at law office Kulzer & DiPadova in Haddonfield, New Jersey, doesn’t quite remember the state of the executive office before hiring CNS Cleaning Company.
“We have never had to consider a different cleaning company,” said Debbie, who has worked with family-owned CNS for many years. “From their management down to their crews, they follow through on their words and any requests I have. They leave our building in great condition every morning. When we have special requests, they answer us and complete them immediately. They are a very good company to work with, and I’d recommend them to anyone.”
CNS’ growing list of cleaning services begin the same way with special attention to detail and responsive communication. There’s a reason why the family-owned company has earned 200+ 5-star Google reviews. Feedback from various facility managers also has helped the family-owned company generate an A+ rating from the Better Business Bureau.
The company’s cleaning crews conduct a walk-through of the property—along with the client— to begin every assignment. Early-stage conversations cover past pain points and present objectives. As a best-in-class practice, CNS team spends most of the time listening. After all, competitors’ mistakes are CNS’ No. 1 referral sources.
“Our motto is old-fashioned but effective: We listen to our customers, respond quickly and do the job right the first time,” said CNS President Bill Dunn. “We work hard and smart to ensure that we exceed our customers’ expectations.”
CNS offer a full range of commercial cleaning services for executive offices that include janitorial/office services, floor, window and carpet.
CNS goes above and beyond to protect the environment for its janitorial cleaning service. The company only uses environmentally friendly cleaning product. In addition, CNS cleaning crews use backpack packs with HEPA vacuums to minimize the spread of dirt and grime. The company also takes an extra step when it comes to color-coding all its equipment. This maneuver prevents cross-contamination from room to room.
Based on rave reviews, CNS cleaning crews continue to hand-dry every single window to prevent smudges. Although the practice takes more time, it also provides an elite finish that facility managers want.
“Everyone constantly tells us how good the building looks,” Debbie said. “The owners often praise the quality of the cleaning, and it is obvious that CNS goes above and beyond taking care of our facility. We would for sure recommend CNS—and we often do. They are by far the best cleaning company that we’ve had the pleasure of working with. They communicate, they show up when they are supposed to. If we have a request, it’s completed immediately. It’s one thing that I don’t have to worry about. They have a very thorough professional staff handling our site, and it shows each day we arrive in the morning.”
Here’s another small but valuable “touch” that CNS adds to the commercial cleaning mix: The company cleans dirty carpets with distilled water, which removes 99.9% of the minerals, bacteria, pesticides and other contaminants that come with tap water. Pre-spotting bonnet cleaning techniques are leveraged to remove difficult stains; encapsulation cleaning methods are used to protect the carpet from future embedded stains and discoloration.
Floors—ranging from LVT, ceramic and luxury vinyl— are also an important part of CNS’ cleaning service. The company has the resources to restore marble and hardwood, as well as strip and wax floors, to deliver an amazing, shiny finish.
“From their results to their customer service to their communication, when we first hired CNS, we were told about the customer service and how much they care,” Kristin said. “I don’t think we realized how useful that might be when it comes to cleaning. But honestly, we have a new standard, and we could never go back. If I need something, someone is there to answer. If something is not right, there’s someone to call—and not just correct. There’s someone that shows up to ensure that it’s been handled. I never realized how much that impacts a relationship with maintaining a building until finding CNS.”
Need Help with any Commercial Cleaning? Contact CNS Cleaning Company today! Call (215) 985-1830
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