Finding the right commercial cleaning company hasn’t always been easy for Debbie Pino.
The office administrator at law office Kulzer & DiPadova in Haddonfield, New Jersey, has had her share of complaints with prior cleaning companies. Making sure the vacuums are run each visit, as opposed to sweeping, and failing to change each trash can were among her biggest complaints.
Kristin Rhoads, assistant to the CEO at real estate development company Pennrose in Philadelphia, Pennsylvania, used to experience the same problems. “There was not a lot of communications and there was no management,” she said. “When we had an issue, we had to address it with the person who directly cleans. When that happens, you always hold back.”
Fortunately, both facility managers have found the right commercial cleaning company.
But they had to develop a checklist to find the solution to their cleaning problems.
Here’s what facility managers want from a commercial cleaning company:
At CNS Commercial Cleaning Company, the family-owned business revamped its operations a long time ago based on the expectations of facility managers.
When CNS’ cleaning crews start an assignment, for example, they conduct a walk-through of the property with the client. This conversation goes beyond documenting the square footage. More importantly, the cleaning teams spend time listening. What do our clients want and need from our cleaning services? Where are the trouble spots? What was their experience with other cleaning services?
The company’s exceptional client care on top of its BBB A+ rating and more than 200 five-star Google reviews gives customers peace of mind as soon as work begins.
CNS clients meet their assigned operations manager on the second walk-though. Think of the operations manager as the concierge officer. If clients have any questions during the service, team members will have the answer.
“The most comforting was that if we had an issue with a current crew, we could have that crew replaced,” Kristin said. “With a smaller business that’s not an option. We will never go back to a lower standard that we have set with CNS cleaning. The standard has been set here and that’s something we plan on keeping moving forward.”
After consultation, CNS cleaning crews will schedule the ongoing cleaning services during the second walk-through to ensure their work has little to no impact on daily operations. Daily cleaning tasks include sweeping and vacuuming open spaces, wiping down surfaces, cleaning restrooms and emptying trash cans. Some of the weekly tasks include wiping the baseboards, polishing steel handles and cleaning inside refrigerators. Spot cleaning high ceilings and vacuuming HVAC vents are included in the monthly tasks.
Whether it’s complete executive office or window cleaning, on-demand porter services or mold remediation, the independent company has a team of 400+ crew members that cover the entire Philadelphia region. CNS uses unique cleaning technologies, including an antimicrobial nanotechnology process that eliminates 99.9% of bacteria and viruses in many corporate settings, including executive offices. Team members are trained in CAT III river water and sewage removal in case of flood conditions.
CNS doesn’t require long-term cleaning contracts, so facility managers have maximum flexibility.
Trust is on Debbie’s short list when it comes to sourcing a commercial cleaning company. She looks for “someone trustworthy that we know we can allow into our facilities without the risk of theft and any other issues.”
Since CNS’ cleaning crews work days and nights, depending on the assignment, its crew members tend to be the first people or the last ones on property. So if they see something that doesn’t look right, even if it’s out of the scope of cleaning, they will call a pre-arranged emergency number to make certain your property is safe and secure.
Because it has been a while since Debbie has worked with a commercial cleaning company that she didn’t trust, she can barely recall the pain points. “This was so long ago,” she said. “We don’t even remember. We’ve worked with CNS for decades, and we have never needed to look elsewhere,” she said. “We never have any complaints, and any requests we have, they address immediately.”
Facility managers who use this time-tested checklist will sleep better at night because it will lead them to the right decision in commercial cleaning.
“Our No. 1 referral comes from our competitor’s mistakes,” said CNS President Bill Dunn. “At CNS Cleaning, we know we aren’t good unless our clients say we are.”
Need to have your facilities cleaned? Contact CNS Cleaning Company today! Call (215) 985-1830
By Mario Borras
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