Residences at the Promenade

Apartment Complex Cleaning & Porter Services

Background & Challenge

Owned by BET Investments, Residences at the Promenade is a high-end residential community featuring two expansive apartment buildings—each approximately 100,000 square feet—connected by a striking glass bridge. With luxury amenities and high expectations from residents, the property required a dedicated cleaning partner to maintain pristine conditions in every shared space.

The challenge wasn’t just scale; it was consistency. From common areas and trash rooms to dog stations, garages, and seasonal outdoor decks, Residences at the Promenade needed a team that could deliver spotless results daily and respond swiftly to any issues that arose.

Our Solution

CNS Cleaning Company supplies a dedicated on-site team of 2–3 cleaners, 7 days a week, to handle all interior and exterior common areas across the property. Our services include routine cleaning, porter duties, seasonal upkeep, and proactive attention to high-use spaces like the parking garage, dog relief stations, and the outdoor deck during warmer months.

What sets this partnership apart is CNS’s unwavering commitment to responsiveness and problem-solving. We’ve built trust through our proactive communication, consistent service quality, and ability to tackle unexpected issues at any hour.

As Stefanie Cook, Property Manager at Residences at the Promenade, shared:

“I can’t say enough amazing things about CNS! They take wonderful care of all of our cleaning and porter needs. The property looks and smells beautiful all of the time. Their customer service and communication are always perfection. I always get a quick response to any questions that I might have. I have been a property manager for over 30 years and CNS is the BEST cleaning company that I have ever used.”

Results

Through daily service, hands-on support, and unmatched responsiveness, CNS Cleaning Company has become an essential partner to Residences at the Promenade. Our work ensures the property always looks its best, and gives residents a clean, welcoming environment they’re proud to call home.